Chilean Mine Collasp Essay Example | Topics and Well Written Essays - 750 words

Chilean Mine Collasp - Essay Example for the public and those directly affected to attribute such unfortunate events to the negligence of the firm involved, delivering such a message can be instrumental in either supporting this opinion or denouncing it. If the firm chooses to deliver the message in a more personal way, especially to the families of the victims, it will seem more caring and compassionate rather than just wring a letter or an email. The same case may apply to the way the news are delivered to the other employees. As Gibson (2011) asserts, the bearer of the message is as important in determining how the message will be received as the way the message is delivered. In such a situation, leadership will be expected to be seen at sight and the message will need a senior person to deliver the news. If a junior employee or junior member of the management is used to deliver the message, the message may be taken less seriously and may also lead to people regarding the firm as uncaring, unconcerned and irresponsible. The need to have a senior member of the firm such as the CEO address the issue in a direct and personal manner, will be important in showing that the firm is concerned and that all necessary actions will be taken to contain the current situation as well as prevent such an incident from coming again. As soon as there is a designated person to communicate the message, the rest of the firm, especially the junior staff, should be instructed not to comment on the subject. This will be important to avoid the situation discussed above, and also to avoid contradicting reports that can make the firm to seem to be hiding something. Definitely, emotional and psychological support will be necessary to help the customers cope up with the bad news. A councilor or a psychiatrist may be needed to help in supporting these families, and make sure that they are able to take the news without having a major breakdown. More importantly, they will need to be clearly informed without hiding anything